Please read the FAQs before contacting the team. Due to the large volume of communications during the Birthday Sale period, it may take 2-5 working days for our team to get back to you. We appreciate your understanding!

Mid-Year Sale Help Centre 2026

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Yes, you can! Store credits are a form of currency, they can be used towards products and shipping.

Can I use my gift card or store credits during the sale?

Sale Information

When does the sale start?

Do I need to apply a code at checkout?

Can I use another discount code?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Do you offer free shipping?

Mid-Year Sale Terms and Conditions

Mid-Year Sale 2026 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

Can I change my shipping address?

How do I return/exchange an item?

I received a faulty item.

I received the wrong item in my order.

My order has been marked as delivered, but I haven’t received it.

What if my package gets lost or arrives damaged?

Can you gift wrap my order?

I placed an order but I haven't gotten a confirmation email.

The item I purchased is now at a lower price, can you refund me the price difference?

Pre-order Terms & Conditions

Orders, Delivery & Returns

Bare Jewellery Travel Case GWP Terms and Conditions

How does the Free Bare Jewellery Travel Case work? Do I need a code?

I don’t see the Bare Jewellery Travel Case in my cart or email, what do I do?

Gift With Purchase & Promotion Information

Can I use my gift card or store credits during the sale?Updated 4 days ago