Please read the FAQs before contacting the team. Due to the large volume of communications during the Birthday Sale period, it may take 2-5 working days for our team to get back to you. We appreciate your understanding!

Mid-Year Sale Help Centre 2026

Sale prices are as marked, no discount code is needed unless explicitly stated. Discounts apply automatically at checkout on eligible items.

Sale prices are as marked, no discount code is needed unless explicitly stated.Discounts apply automatically at checkout on eligible items.

Do I need to apply a code at checkout?

Sale Information

When does the sale start?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Do you offer free shipping?

Mid-Year Sale Terms and Conditions

Mid-Year Sale 2026 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

Can I change my shipping address?

How do I return/exchange an item?

I received a faulty item.

I received the wrong item in my order.

My order has been marked as delivered, but I haven’t received it.

What if my package gets lost or arrives damaged?

Can you gift wrap my order?

I placed an order but I haven't gotten a confirmation email.

The item I purchased is now at a lower price, can you refund me the price difference?

Pre-order Terms & Conditions

Orders, Delivery & Returns

Bare Jewellery Travel Case GWP Terms and Conditions

How does the Free Bare Jewellery Travel Case work? Do I need a code?

I don’t see the Bare Jewellery Travel Case in my cart or email, what do I do?

Gift With Purchase & Promotion Information

Do I need to apply a code at checkout?Updated 4 days ago