Please read the FAQs before contacting the team. Due to the large volume of communications during the Birthday Sale period, it may take 2-5 working days for our team to get back to you. We appreciate your understanding!

Mid-Year Sale Help Centre 2026

If the Bare Jewellery Travel Case isn&#x2019;t appearing in your cart at checkout, here are a few things you can try:<ul><li dir="ltr">Refresh your page or cart to see if the Gift with Purchase automatically appears.</li><li dir="ltr">Remove all items from your cart and re-add them to trigger the Gift with Purchase again. </li></ul>If the Bare Jewellery Travel Case&#xA0;still doesn&#x2019;t appear, your order may not have been eligible, or the Gift with Purchase stock may have sold out at the time of your purchase.If you believe your order qualified and the Bare Jewellery Travel Case was still in stock at the time of checkout, please reach out to our Customer Care team via our&#xA0;<a href="https://barejewellery.co.nz/pages/contact" target="_blank" rel="noopener noreferrer">Contact Form</a>.Please note: During high-volume periods such as the Mid-Year Sale, response times may take 2&#x2013;5 business days. We appreciate your patience and understanding during our busiest time of the year.

If the Bare Jewellery Travel Case isn’t appearing in your cart at checkout, here are a few things you can try:. If the Bare Jewellery Travel Case still doesn’t appear, your order may not have been eligible, or the Gift with Purchase stock may have so

I don’t see the Bare Jewellery Travel Case in my cart or email, what do I do?

Gift With Purchase & Promotion Information

When does the sale start?

Do I need to apply a code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Do you offer free shipping?

Mid-Year Sale Terms and Conditions

Sale Information

Mid-Year Sale 2026 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

Can I change my shipping address?

How do I return/exchange an item?

I received a faulty item.

I received the wrong item in my order.

My order has been marked as delivered, but I haven’t received it.

What if my package gets lost or arrives damaged?

Can you gift wrap my order?

I placed an order but I haven't gotten a confirmation email.

The item I purchased is now at a lower price, can you refund me the price difference?

Pre-order Terms & Conditions

Orders, Delivery & Returns

Bare Jewellery Travel Case GWP Terms and Conditions

How does the Free Bare Jewellery Travel Case work? Do I need a code?

I don’t see the Bare Jewellery Travel Case in my cart or email, what do I do?Updated 4 days ago