Please read the FAQs before contacting the team. Due to the large volume of communications during the Birthday Sale period, it may take 2-5 working days for our team to get back to you. We appreciate your understanding!

Mid-Year Sale Help Centre 2026

If you haven&#x2019;t received a confirmation email, please check your spam or junk folder, as it may have been filtered there.If you still can&#x2019;t find it, please contact our Customer Care team via our <a href="https://barejewellery.co.nz/pages/contact" rel="noopener noreferrer" target="_blank">Contact Form</a> and provide the following details:<ul data-end="475" data-start="424"><li data-end="445" data-start="424" style="font-size: 14px;">Items you ordered</li><li data-end="475" data-start="446" style="font-size: 14px;">Date and time of purchase</li></ul>Our team will assist you in confirming your order as quickly as possible. Please note that during these busy times, the team may take 2-5 working days to reply to any inquiries.

If you haven’t received a confirmation email, please check your spam or junk folder, as it may have been filtered there. If you still can’t find it, please contact our Customer Care team via our Contact Form and provide the following details:. Our te

I placed an order but I haven't gotten a confirmation email.

Orders, Delivery & Returns

When does the sale start?

Do I need to apply a code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Do you offer free shipping?

Mid-Year Sale Terms and Conditions

Sale Information

Mid-Year Sale 2026 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

Can I change my shipping address?

How do I return/exchange an item?

I received a faulty item.

I received the wrong item in my order.

My order has been marked as delivered, but I haven’t received it.

What if my package gets lost or arrives damaged?

Can you gift wrap my order?

The item I purchased is now at a lower price, can you refund me the price difference?

I placed an order but I haven't gotten a confirmation email.Updated 4 days ago