Orders, Delivery & Returns
Mid-Year Sale 2026 Return Policy
All prices during the Bare Jewellery Mid-Year Sale are as marked. No discount code is required unless explicitly stated. Due to the nature of the event and significant promotional discounts, all sale purchases are final sale. We do not accept returns
What are the estimated delivery timeframes during the sale?
We’re working hard to process all Mid-Year Sale orders as quickly as possible! Due to the high order volume, dispatch times may be longer than usual. Once your order has been dispatched, please allow 24–48 hours for your tracking link to update, as t
Can I make changes or cancel my order after I’ve placed it?
Unfortunately, we cannot change orders placed during our Mid-Year Sale due to the high volume of orders and customer requests. Please double-check all details before placing your order. Our Mid-Year Sale includes heavily discounted and limited-stock
Can I change my shipping address?
Due to the high volume of orders during our Mid-Year Sale, we cannot guarantee that we will be able to update addresses once an order has been placed. However, once your order has been shipped, you may be able to redirect your parcel through:. Parce
How do I return/exchange an item?
To request an exchange for a Mid-Year Sale purchase, please submit a return request through our [Online Return Form] or email [email protected] with your order number and details of the item you’d like to exchange. Due to the nature of the Mid
I received a faulty item.
We're sorry that your item(s) arrived faulty! Please contact our team via our Contact Form and include:. Our team will work to resolve the issue as quickly as possible. Please note: Due to high inquiry volumes during this Black Friday period, respons
I received the wrong item in my order.
We’re sorry for the mix-up! If you’ve received the wrong item in your order, please contact our team via our Contact Form and include:. Our team will review this for you and assist as quickly as possible in resolving the issue. Please note that due t
My order has been marked as delivered, but I haven’t received it.
If your order is marked as delivered, but you haven't received it, please try the following:. If you need further assistance, please contact our Customer Care team via our Contact Form, and we’ll be happy to help and open an investigation with NZ Pos
What if my package gets lost or arrives damaged?
At Bare Jewellery, we strive to ensure every order reaches you safely. If your order is lost in transit, please contact our Customer Support team via our Contact Form with:. Our team will investigate the issue and work with the shipping provider to r
Can you gift wrap my order?
Yes, we’re happy to help with gift wrapping!. If you’d like some of the pieces in your order to be gift wrapped, please leave us a note at checkout, and our packing team will make sure to take care of it. Gift wrapping is a complimentary service, and
I placed an order but I haven't gotten a confirmation email.
If you haven’t received a confirmation email, please check your spam or junk folder, as it may have been filtered there. If you still can’t find it, please contact our Customer Care team via our Contact Form and provide the following details:. Our te
The item I purchased is now at a lower price, can you refund me the price difference?
As part of our Promotional Policy, prices during different sale events reflect time-limited offers. While we understand the excitement around these deals, we are unfortunately unable to offer refunds or returns based on price differences for items pu
Pre-order Terms & Conditions
If your order contains a preorder item, your shipping label may be created before tracking updates become available. This simply means your order is awaiting the preorder item to arrive before dispatch. Orders containing preorder items will be shippe