Please read the FAQs before contacting the team. Due to the large volume of communications during the Birthday Sale period, it may take 2-5 working days for our team to get back to you. We appreciate your understanding!

Mid-Year Sale Help Centre 2026

As part of our Promotional Policy, prices during different sale events reflect time-limited offers. While we understand the excitement around these deals, we are unfortunately unable to offer refunds or returns based on price differences for items purchased before a new promotion begins.For full details, please review our Promotional Pricing Policy&#xA0;<a href="https://barejewellery-ubejeuuduo2-copy-copy-1-copy.gorgias.help/en-US/6316653-5d333a3a3afd4fe693d41dd4d3367297">here</a><a href="https://barejewellery-ubejeuuduo2-copy-copy-1-copy.gorgias.help/en-US/6316653-5d333a3a3afd4fe693d41dd4d3367297">.</a>

As part of our Promotional Policy, prices during different sale events reflect time-limited offers. While we understand the excitement around these deals, we are unfortunately unable to offer refunds or returns based on price differences for items pu

The item I purchased is now at a lower price, can you refund me the price difference?

Orders, Delivery & Returns

When does the sale start?

Do I need to apply a code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Do you offer free shipping?

Mid-Year Sale Terms and Conditions

Sale Information

Mid-Year Sale 2026 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

Can I change my shipping address?

How do I return/exchange an item?

I received a faulty item.

I received the wrong item in my order.

My order has been marked as delivered, but I haven’t received it.

What if my package gets lost or arrives damaged?

Can you gift wrap my order?

I placed an order but I haven't gotten a confirmation email.

Pre-order Terms & Conditions

Bare Jewellery Travel Case GWP Terms and Conditions

How does the Free Bare Jewellery Travel Case work? Do I need a code?

I don’t see the Bare Jewellery Travel Case in my cart or email, what do I do?

Gift With Purchase & Promotion Information

The item I purchased is now at a lower price, can you refund me the price difference?Updated 4 days ago