Please read the FAQs before contacting the team. Due to the large volume of communications during the Birthday Sale period, it may take 2-5 working days for our team to get back to you. We appreciate your understanding!

Mid-Year Sale Help Centre 2026

If your order contains a preorder item, your shipping label may be created before tracking updates become available.This simply means your order is awaiting the preorder item to arrive before dispatch.Orders containing preorder items will be shipped once all items in the order are available.Estimated preorder shipping timeframes are displayed:<ul><li dir="ltr" style="text-decoration:none;">On the relevant product page</li><li dir="ltr" style="text-decoration:none;">In your order confirmation email</li></ul>If you would like a split shipment arranged, please contact our customer service team at: &#xA0;help@barejewellery.co.nzAdditional shipping charges may apply for split shipments.

If your order contains a preorder item, your shipping label may be created before tracking updates become available. This simply means your order is awaiting the preorder item to arrive before dispatch. Orders containing preorder items will be shippe

Pre-order Terms & Conditions

Orders, Delivery & Returns

When does the sale start?

Do I need to apply a code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Do you offer free shipping?

Mid-Year Sale Terms and Conditions

Sale Information

Mid-Year Sale 2026 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

Can I change my shipping address?

How do I return/exchange an item?

I received a faulty item.

I received the wrong item in my order.

My order has been marked as delivered, but I haven’t received it.

What if my package gets lost or arrives damaged?

Can you gift wrap my order?

I placed an order but I haven't gotten a confirmation email.

The item I purchased is now at a lower price, can you refund me the price difference?

Bare Jewellery Travel Case GWP Terms and Conditions

How does the Free Bare Jewellery Travel Case work? Do I need a code?

I don’t see the Bare Jewellery Travel Case in my cart or email, what do I do?

Gift With Purchase & Promotion Information

Pre-order Terms & ConditionsUpdated 4 days ago