Please read the FAQs before contacting the team. Due to the large volume of communications during the Birthday Sale period, it may take 2-5 working days for our team to get back to you. We appreciate your understanding!

Mid-Year Sale Help Centre 2026

<h4 data-end="201" data-start="177" id="isPasted">Lost Packages</h4>At Bare Jewellery, we strive to ensure every order reaches you safely. If your order is lost in transit, please contact our Customer Support team via our <a href="https://barejewellery.co.nz/pages/contact" rel="noopener noreferrer" target="_blank">Contact Form</a> with:<ul data-end="465" data-start="391"><li data-end="416" data-start="391" style="font-size: 14px;">Your order number</li><li data-end="465" data-start="417" style="font-size: 14px;">Any relevant details about your shipment</li></ul>Our team will investigate the issue and work with the shipping provider to resolve it.<h4 data-end="584" data-start="557" id="damaged-packages">Damaged Packages</h4>We understand how disappointing it can be to receive a damaged package. If this happens, please contact our Customer Support team as soon as you receive your order via our <a href="https://barejewellery.co.nz/pages/contact" rel="noopener noreferrer" target="_blank">Contact Form</a> and include:<ul data-end="845" data-start="795"><li data-end="845" data-start="795" style="font-size: 14px;">Photos of the damaged item(s) or packaging</li></ul>We will review your case and initiate an investigation with the shipping provider if necessary.

At Bare Jewellery, we strive to ensure every order reaches you safely. If your order is lost in transit, please contact our Customer Support team via our Contact Form with:. Our team will investigate the issue and work with the shipping provider to r

What if my package gets lost or arrives damaged?

Orders, Delivery & Returns

When does the sale start?

Do I need to apply a code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Do you offer free shipping?

Mid-Year Sale Terms and Conditions

Sale Information

Mid-Year Sale 2026 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

Can I change my shipping address?

How do I return/exchange an item?

I received a faulty item.

I received the wrong item in my order.

My order has been marked as delivered, but I haven’t received it.

Can you gift wrap my order?

I placed an order but I haven't gotten a confirmation email.

The item I purchased is now at a lower price, can you refund me the price difference?

What if my package gets lost or arrives damaged?Updated 4 days ago

Lost Packages

Damaged Packages