Please read the FAQs before contacting the team. Due to the large volume of communications during the Birthday Sale period, it may take 2-5 working days for our team to get back to you. We appreciate your understanding!

Mid-Year Sale Help Centre 2026

We&#x2019;re sorry for the mix-up! If you&#x2019;ve received the wrong item in your order, please contact our team via our <a href="https://barejewellery.co.nz/pages/contact" rel="noopener noreferrer" target="_blank">Contact Form</a>&#xA0;and include:<ul data-end="373" data-start="293"><li data-end="333" data-start="293">A clear photo of the item you received</li><li data-end="373" data-start="334">The name of the missing item(s)</li><li data-end="373" data-start="334">Your order number</li></ul>Our team will review this for you and assist as quickly as possible in resolving the issue. Please note that due to high Mid-Year Sale order volumes, the team may take 2-5 working days to reply to any inquiries. We apologise for any inconvenience in advance.&#xA0;<a style="text-decoration:none;"></a>

We’re sorry for the mix-up! If you’ve received the wrong item in your order, please contact our team via our Contact Form and include:. Our team will review this for you and assist as quickly as possible in resolving the issue. Please note that due t

I received the wrong item in my order.

Orders, Delivery & Returns

When does the sale start?

Do I need to apply a code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Do you offer free shipping?

Mid-Year Sale Terms and Conditions

Sale Information

Mid-Year Sale 2026 Return Policy

What are the estimated delivery timeframes during the sale?

Can I make changes or cancel my order after I’ve placed it?

Can I change my shipping address?

How do I return/exchange an item?

I received a faulty item.

My order has been marked as delivered, but I haven’t received it.

What if my package gets lost or arrives damaged?

Can you gift wrap my order?

I placed an order but I haven't gotten a confirmation email.

The item I purchased is now at a lower price, can you refund me the price difference?

I received the wrong item in my order.Updated 4 days ago